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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Greetings unto the Great Principality of Tir Righ!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I come before you all today to announce a new service that
your <st1:place w:st="on"><st1:PlaceType w:st="on">College</st1:PlaceType> of <st1:PlaceName
w:st="on">Heralds</st1:PlaceName></st1:place> has created for Tir Righ - the
Client Tracking System!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The Client Tracking System (CTS) is an on-line tool that
tracks the entire life of every heraldic submission in the Principality, from
the moment that a person comes to a herald and says that he is interested in
registering a name, device, or badge, until it is registered by the Laurel
Sovereign of Arms.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The idea of the tool is to fill in gaps of time that
currently exist in our process. For example, let’s look at a client named
John the Smith. John talks to his local herald and says that he wants to
register a device.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Previously, that herald would help John design his device
and tell him about the 6 pieces of paperwork that need to be filled out, the
cost involved, and where to mail the packet. The <st1:place w:st="on"><st1:PlaceType
w:st="on">College</st1:PlaceType> of <st1:PlaceName w:st="on">Heralds</st1:PlaceName></st1:place>
may not hear another thing from John until that packet arrives at Lions Blood,
the An Tir Kingdom submissions deputy.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>With the CTS, we have a record of when John started his
process. If 6 months goes by and no packet has been sent to Lions Blood, we
know about it and can call up John and see how his heraldic submission is
coming along. Maybe it's doing fine and he just hasn't sent it in yet. Maybe
he's stumped on something and needs help. The only way to know is to talk to
John and the only way we can know to do that is to have a record that he's
working on his device.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The CTS is exactly that record. It is designed to be a
visible record of all of the heraldic submissions of the Principality. If you
have a submission in process, your information should be on the CTS. If it
isn't, please contact the College at collegeofheralds@tirrigh.org and let us
know! For the first time, you - the client - can look up a page and see where
your heraldry is in the process from start to finish. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Here are some frequently asked questions about the Client
Tracking System<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Where is it located? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The CTS is entirely hosted on the Tir Righ server at <a
href="http://www.tirrigh.org/heralds/clienttracker">http://www.tirrigh.org/heralds/clienttracker</a>
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>What does it track exactly?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We keep the name, branch, and contact information of every
herald and client in the system. For the submissions themselves, we track the
client, consulting herald, type of submission, notes, and 8 different key dates
in the submissions life cycle: Start, Sent to Kingdom, Published in the ILoI,
Returned by Kingdom, Passed by Kingdom, Published in the LoAR, Returned by <st1:City
w:st="on">Laurel</st1:City>, Passed by <st1:City w:st="on"><st1:place w:st="on">Laurel</st1:place></st1:City>
(registered).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>That's a lot of information! Do you need all of it?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Yes. This system is meant to be able to tell if someone, for
example, sends in their packet and it gets lost in the mail. We would
know that if a submission started and never got a Sent to Kingdom date. We'd
call the client and find out what was going on. The other dates are similar. In
a perfect world, many of them are not needed. But we all know that registering
heraldry is far from perfect!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Is the personal information protected?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Yes! All personal information, phone numbers, email
addresses, and such are protected by password and not available to the general
public. The public can see that, for example, Stefan of Lions Gate is in the
process of registering a name and device, but they would not see his phone
number or email address.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>This sounds like a lot of work for some poor herald to try
to track everyone in the Principality. Won't we burn someone out with this?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>No, this project won't go away due to burning someone out.
It's a completely distributed system. It's built to allow every consulting
herald in the Principality to add, edit, and delete the information in the
database. The Consulting Herald of Tir Righ, Theocharista Red Flame, is
in charge of a team of heralds who have the responsibility to keep the
information in the system current and updated. Every consulting herald in Tir
Righ is charged by the Silver Yale Principal Herald to help enter and keep
current their client's information. And every client is encouraged to check
their information and send updates to collegeofherlads@tirrigh.org.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We have not built a neat project that lasts only as long as
the person behind it keeps working on it. We've tried to build a system that
will be useful and will continue being used for many years to come.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>How is this being administrated? If there are problems, how
can we address them?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>This tool is under the jurisdiction of the Consulting Herald
of Tir Righ, currently Theocharista Red Flame. She was also the founding
Baroness of Seagirt and is a member of the Order of the Pelican. if there are
issues, first bring them to her. Past her, follow the normal SCA chain of
command through Silver Yale, currently HL Quentin Martel, and the Coronet.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We welcome any and all feedback. The entire point to this
tool is to give you, the clients of Tir Righ, the means to help us smooth the
process you go through in registering your heraldry. We want to help see to it
that your submission does not get lost in the cracks of the system and that you
and every other client in Tir Righ are helped along the path to registration as
quickly and painlessly as possible. We can only do this with your help!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Please take the time to check out <a
href="http://www.tirrigh.org/heralds/clienttracker">http://www.tirrigh.org/heralds/clienttracker</a>
today! We have over 100 different submissions in the system already and the
number is growing every day!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thank you all and please feel free to forward this message
to any mailing list that you feel needs to hear it!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>- HL Quentin Martel<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Silver Yale Principal Herald of Tir Righ<o:p></o:p></span></font></p>
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