[tirrigh-heralds] [lionsgate] New Heraldic Client Tracking System - http://www.tirrigh.org/heralds/clienttracker

[Quentin Martel]

Thank you for the kind words and encouragement! And if you would like that
badge, please let us know. :)

- Quentin Silver Yale

-----Original Message-----
From: Donna Hrynkiw [mailto:elizabeth.braidwood at gmail.com] 
Sent: Wednesday, July 25, 2007 8:27 AM
To: Quentin Martel
Cc: northern
Subject: Re: [lionsgate] New Heraldic Client Tracking System -
http://www.tirrigh.org/heralds/clienttracker

Oh this is *so* cool! Makes me want to submit a badge or something
just so I can track it through the system.

Beats (by miles and miles and MILES) the old system of "drop my
precious name/device into the heraldic process and maybe get results
back in a year or so".

Kudos to Silver Yale and his heraldic buds for being proactive on this.

E.B.

On 7/16/07, Quentin Martel <quentin at shittimwoode.org> wrote:
>
>
>
>
> Greetings unto the Great Principality of Tir Righ!
>
>
>
>
>
> I come before you all today to announce a new service that your College of
> Heralds has created for Tir Righ - the Client Tracking System!
>
>
>
> The Client Tracking System (CTS) is an on-line tool that tracks the entire
> life of every heraldic submission in the Principality, from the moment
that
> a person comes to a herald and says that he is interested in registering a
> name, device, or badge, until it is registered by the Laurel Sovereign of
> Arms.
>
>
>
> The idea of the tool is to fill in gaps of time that currently exist in
our
> process. For example, let's look at a client named John the Smith. John
> talks to his local herald and says that he wants to register a device.
>
>
>
> Previously, that herald would help John design his device and tell him
about
> the 6 pieces of paperwork that need to be filled out, the cost involved,
and
> where to mail the packet. The College of Heralds may not hear another
thing
> from John until that packet arrives at Lions Blood, the An Tir Kingdom
> submissions deputy.
>
>
>
> With the CTS, we have a record of when John started his process. If 6
months
> goes by and no packet has been sent to Lions Blood, we know about it and
can
> call up John and see how his heraldic submission is coming along. Maybe
it's
> doing fine and he just hasn't sent it in yet. Maybe he's stumped on
> something and needs help. The only way to know is to talk to John and the
> only way we can know to do that is to have a record that he's working on
his
> device.
>
>
>
> The CTS is exactly that record. It is designed to be a visible record of
all
> of the heraldic submissions of the Principality. If you have a submission
in
> process, your information should be on the CTS. If it isn't, please
contact
> the College at collegeofheralds at tirrigh.org and let us know! For the first
> time, you - the client - can look up a page and see where your heraldry is
> in the process from start to finish.
>
>
>
>
>
> Here are some frequently asked questions about the Client Tracking System
>
>
>
> Where is it located?
>
> The CTS is entirely hosted on the Tir Righ server at
> http://www.tirrigh.org/heralds/clienttracker
>
>
>
> What does it track exactly?
>
> We keep the name, branch, and contact information of every herald and
client
> in the system. For the submissions themselves, we track the client,
> consulting herald, type of submission, notes, and 8 different key dates in
> the submissions life cycle: Start, Sent to Kingdom, Published in the ILoI,
> Returned by Kingdom, Passed by Kingdom, Published in the LoAR, Returned by
> Laurel, Passed by Laurel (registered).
>
>
>
> That's a lot of information! Do you need all of it?
>
> Yes. This system is meant to be able to tell if someone, for example,
sends
> in their packet and it gets lost in the mail. We would know that if a
> submission started and never got a Sent to Kingdom date. We'd call the
> client and find out what was going on. The other dates are similar. In a
> perfect world, many of them are not needed. But we all know that
registering
> heraldry is far from perfect!
>
>
>
> Is the personal information protected?
>
> Yes! All personal information, phone numbers, email addresses, and such
are
> protected by password and not available to the general public. The public
> can see that, for example, Stefan of Lions Gate is in the process of
> registering a name and device, but they would not see his phone number or
> email address.
>
>
>
> This sounds like a lot of work for some poor herald to try to track
everyone
> in the Principality. Won't we burn someone out with this?
>
> No, this project won't go away due to burning someone out. It's a
completely
> distributed system. It's built to allow every consulting herald in the
> Principality to add, edit, and delete the information in the database.
The
> Consulting Herald of Tir Righ, Theocharista Red Flame, is in charge of a
> team of heralds who have the responsibility to keep  the information in
the
> system current and updated. Every consulting herald in Tir Righ is charged
> by the Silver Yale Principal Herald to help enter and keep current their
> client's information. And every client is encouraged to check their
> information and send updates to collegeofherlads at tirrigh.org.
>
>
>
> We have not built a neat project that lasts only as long as the person
> behind it keeps working on it. We've tried to build a system that will be
> useful and will continue being used for many years to come.
>
>
>
> How is this being administrated? If there are problems, how can we address
> them?
>
> This tool is under the jurisdiction of the Consulting Herald of Tir Righ,
> currently Theocharista Red Flame. She was also the founding Baroness of
> Seagirt and is a member of the Order of the Pelican. if there are issues,
> first bring them to her. Past her, follow the normal SCA chain of command
> through Silver Yale, currently HL Quentin Martel, and the Coronet.
>
>
>
> We welcome any and all feedback. The entire point to this tool is to give
> you, the clients of Tir Righ, the means to help us smooth the process you
go
> through in registering your heraldry. We want to help see to it that your
> submission does not get lost in the cracks of the system and that you and
> every other client in Tir Righ are helped along the path to registration
as
> quickly and painlessly as possible. We can only do this with your help!
>
>
>
>
>
> Please take the time to check out
> http://www.tirrigh.org/heralds/clienttracker today! We have
> over 100 different submissions in the system already and the number is
> growing every day!
>
>
>
> Thank you all and please feel free to forward this message to any mailing
> list that you feel needs to hear it!
>
>
>
> - HL Quentin Martel
>
> Silver Yale Principal Herald of Tir Righ
> _______________________________________________
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> lionsgate at antir.sca.org
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>


-- 
==================
Peerage is a lifelong job. (Inspired by something Mistress Arlys said.)
==================
|*>  Gaudium est in Factione (The joy is in the doing.)
|    Mistress Elizabeth "E.B." Braidwood, OP
|    Principality of Tir Righ, An Tir
|    elizabeth.braidwood at gmail.com